Privacy Policy for Royal Rider Bus Rental

At Royal Rider Bus Rental, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://busrentalindubai.com/ use our services, or contact us. We are committed to protecting your personal data and complying with applicable data protection laws in the United Arab Emirates and beyond.

1. Who We Are

Royal Rider Passenger Transport LLC is a licensed and trusted bus rental and passenger transport company based in Dubai, UAE. We specialise in providing safe, reliable, and professional transportation solutions, including bus rentals, minivans, luxury coaches, and chauffeur-driven vehicles for individuals, businesses, schools, and tourists. Our commitment is not only to deliver excellent travel experiences but also to respect and protect the privacy of everyone who interacts with our services.

As part of our customer-first approach, we ensure that all personal information shared with us—whether through bookings, inquiries, or online interactions—is handled with the highest level of care and security. This Privacy Policy outlines how Royal Rider collects, uses, and safeguards your information in compliance with UAE regulations and international best practices. By choosing Royal Rider, you can be confident that your travel needs and personal data are treated with the same dedication, professionalism, and transparency that define all our services.

You can reach us at:
Email: info@busrentalindubai.com
Phone: +971554519169 / +971565200842
Address: Dubai, UAE – Postal Code 81647

2. What Personal Data We Collect and Why

We collect information to provide, improve, and secure our services. The types of personal data we collect include:

a) Information You Provide to Us
Contact forms: Name, phone number, email address, pickup/drop locations, travel dates, and messages.
Booking details: When you request a quote or book transport services.
Email communication: Including any attachments or queries you send us.
Reviews or comments: Posted on our blog or service pages.

b) Technical and Usage Data
Collected automatically when you use our website:
IP address
Browser type and version
Device information
Pages visited, duration, and referral sources
Cookies and analytics identifiers

c) Media Uploads
If you upload images to our site (e.g., testimonials), please avoid embedding location data (EXIF GPS) in images. Uploaded media may be publicly accessible if approved for publishing.

d) Comments
When visitors leave comments, we collect:
Name and email (if entered)
IP address and browser user-agent
An anonymity string (hash) from your email may be shared with Gr-avatar to display a profile picture. Gr-avatar Privacy Policy

e) Cookies
We use cookies to:
Remember form inputs for future visits (e.g., name/email when commenting)
Maintain logged-in sessions (for admin users)
Analyse website traffic via tools like Google Analytics
You can control or delete cookies via your browser settings.

3. Legal Basis for Processing Data

Depending on your location and applicable law, our legal basis for collecting and using personal information may include:
Consent – for contact forms or marketing sign-ups
Contractual necessity – for fulfilling service bookings
Legal obligation – for compliance with regulatory requirements
Legitimate interest – to improve services, prevent fraud, and secure our platform

4. How We Use Your Information

We use the information we collect to:
Respond to inquiries and send quotations
Confirm and manage bookings
Personalise your user experience
Improve our services and website performance
Send transactional or service-related communications
Conduct customer service follow-ups
We do not sell or rent your personal information to third parties.

5. Analytics and Tracking Tools

We use third-party analytics platforms like Google Analytics to understand user behaviour and improve our website. These tools collect anonymized data such as:
Device/browser type
Pages visited and time spent
Referral URLs
You may opt out of Google Analytics tracking via this browser add-on.

6. Data Retention

We retain personal data only for as long as necessary:
Comments and related metadata are stored indefinitely unless manually deleted.
Contact form entries and booking data may be stored for up to 5 years for legal or administrative reasons.
Analytics and cookie data may be stored for up to 26 months.

7. Your Rights Over Your Data

Depending on applicable law, you may have the following rights:
Request access to your personal data
Request correction or deletion of your data
Object to or restrict data processing
Withdraw consent (if data was collected via consent)
Lodge a complaint with a data protection authority (for EU/UK residents)
To exercise your rights, email us at info@busrentalindubai.com.

8. Sharing of Data

We may share your data only with trusted third parties, including:
Web hosting providers
Email marketing platforms (with consent)
Analytics services
Payment gateways (if applicable)
All third parties are required to adhere to strict confidentiality and data protection obligations.

9. Embedded Content from Other Sites

Articles and blog content on our site may include embedded elements (e.g., YouTube videos, Google Maps, social posts). These sites may collect data about you, use cookies, and track your interaction as if you visited their own website.

10. Data Security

We implement appropriate technical and organisational security measures to protect your data:
Secure socket layer (SSL) encryption on all pages
Secure servers and firewall protection
Access controls for administrative accounts
Regular backups and system monitoring
However, no internet-based service is completely secure. We cannot guarantee absolute security but will take prompt action in case of any breach.

11. Data Breach Response

In the event of a data breach:
We will notify affected users within 72 hours (where required by law)
Take corrective measures to secure the system
Cooperate with regulators if necessary

12. Children’s Privacy

Our website and services are not intended for children under 13 years of age. We do not knowingly collect data from children. If we learn that we have collected personal information from a minor without parental consent, we will delete it promptly.

13. International Data Transfers

If you are located outside the UAE, please note that your data may be transferred to and processed in the UAE or other jurisdictions. We ensure such transfers comply with applicable data protection standards.

14. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. When changes are made, we will update the “Last Updated” date at the top of this page. We recommend reviewing this policy periodically.

15. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or our data practices, please contact us:

Royal Rider Bus Rental
Dubai, United Arab Emirates – Postal Code 81647
info@busrentalindubai.com
+971554519169 / +971565200842
https://busrentalindubai.com